Shell Malaysia has introduced the new Shell Helix Engine Warranty (SHEW) programme, which is the first of its kind in Malaysia. It is available for Shell Helix Ultra and HX7 customers, who will benefit from a warranty against lubricant-caused engine failures for up to 12 years or 200,000 km from the vehicle’s manufacturing date.
SHEW covers the costs of repair or replacement of 15 engine components that may fail if it is ascertained that the Shell Helix motor oils fail to provide proper lubrication and protection. Eligible vehicle owners who have registered for the programme can claim up to RM15,000 (for Shell Helix Ultra with PurePlus Technology users) and RM8,000 (for Shell Helix HX7 users) in repair costs.
The engine warranty programme is available to personal passenger vehicles that are registered to operate within the country which are eight years old or less with mileage of less than 100,000 km. To register, owners need to complete an oil change at any authorised SHEW workshop where the trained mechanics will be able to assist with registration. Those who perform their own oil change can contact the SHEW customer hotline or self-register online.
Once registered, customers will receive helpful reminders for oil changes. They are also assured of genuine Shell Helix products when purchased through authorised workshops and Shell Petrol stations.
The warranty remains valid as long as the vehicle continues to use Shell Helix Ultra and HX7 motor oil every six months or according to the manufacturer’s specified oil change interval. The warranty is also transferrable to the new vehicle owner to help protect the resale value of the vehicle, provided the new owner maintains copies of the last receipts to prove the continued use of said motor oils.
“SHEW is a game-changer as we see drivers seeking more innovation solutions and peace of mind. It is a significant investment on our part to benefit not just drivers but also trade partners who choose Shell Helix. We are confident of the superior protection and long-lasting engine performance provided by Shell Helix, hence the unprecedented engine warranty of up to 12 years,” Shell Malaysia Trading Managing Director Datuk Azman Ismail said.