Volkswagen Passenger Cars Malaysia (VPCM) has announced an additional two-year “VPCM Customer Care Goodwill” on the Direct Shift Gearbox (DSG) on cars produced till December 2013, with mileage of up to 200,000km, which takes place after the expiration of the five-year warranty period on these vehicles.
Additionally, “VPCM Customer Care Goodwill” is also offered on other selected components for Volkswagen cars that have passed its five-year warranty period expiration date.
The two-year “VPCM Customer Care Goodwill” on DSG will receive an extended two-year parts warranty on the goodwill repair from the time of parts replacement, with the application of minimal labour charges that covers 100% parts and labour.
VPCM also offers “VPCM Customer Care Goodwill” beyond the standard warranty period on other selected parts on a case-by-case basis.
This will be clarified at the respective authorised Volkswagen Service Centre using the car’s VIN number on VPCM’s online system.
As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorized Volkswagen Service Centre receive a two-year warranty, excluding wear and tear.
To qualify for the “VPCM Customer Care Goodwill” on DSG and other components, customers must have a full service history at any authorised Volkswagen Service Centre.
“With the introduction of the ‘VPCM Customer Care Goodwill’, we hope to further enhance the overall ownership experience and give existing customers better protection and peace of mind.
“The goal is to build trust and confidence with our customers as we continue to strengthen our brand presence and share in the Malaysian market,” said VPCM managing director Florian Steiner.
A parts exchange program on selected items is also available for customers, while Economy Packages on specific models older than five years is in the midst of being implemented at Volkswagen authorised dealer partners, to be announced in the near future.