Isuzu Malaysia today opened its newest flagship aftersales facility located in Shah Alam as part of the company’s efforts to offer more comprehensive, efficient and professional aftersales care to its growing customer base.
Operated in partnership with Automotive Corporation Malaysia (ACM), a subsidiary of DRB-Hicom, the Isuzu Service Centre (ISC) will be managed by a team of Japanese technical representatives from Isuzu Motors Ltd, Japan supported by technicians with Isuzu’s i-Mec certification.
The new facility also houses the Isuzu Technical Centre, where trainee mechanics are developed.
“With over 10,000 new Isuzu vehicles being registered every year in Malaysia, we hope the ISC will be able to offer additional support to our dealer network and growing customer base by offering efficient and meticulous aftersales service,” said Isuzu Malaysia CEO Kenji Matsuoka.
The two-acre facility is meant to service long haul trucks, and is strategically located in the central region for this purpose, due to its proximity to the confluence of the major highway network and the logistics gateway to the country’s premier port.
It will be completely equipped by the third quarter of this year and will feature high-capacity hoists capable of raising medium and heavy-duty trucks, calibrated brake testers, exhaust emission measuring devices, tyre alignment and wheel balancing machines that will prepare commercial vehicles for their Puspakom inspections.
It will also have a spectrum of proprietary diagnostic equipment to troubleshoot or tune the latest range of Isuzu vehicles that feature powerful and efficient commonrail engines.
“One of the key objectives of the ISC will be to provide quicker turnaround of vehicles calling in for service as a means of cutting vehicle downtimes through a more competent workforce, greater parts availability and a more comprehensive facility that boasts of 16 work bays.
“In doing so, we hope to encourage a stronger maintenance, safety and environmental care practice among truck operators to call in to authorised service centres for periodical maintenance,” Matsuoka added.
The centre opens from Monday to Friday, from 8.30am to 5.30pm, and on Saturdays from 8.30am to 5pm.
It also houses the 24-hour Isuzu Dr Mobile breakdown service contactable through its hotline at 1-800-88-8000.