Sime Darby Auto Connexion (SDAC), Ford Motor Company’s exclusive distribution partner in Malaysia, today announced the opening of its newly upgraded Ford dealer showroom and service centre, SNS Kembara Utama Sdn Bhd (SNS Kembara) located in Ipoh, Perak.
The SNS Kembara showroom is designed with Ford’s global Brand@Retail standards, including three additional service bays with vehicle hoists to better serve Ford customers.
SDAC managing director Syed Ahmad Muzri Syed Faiz said the showroom is designed to offer Ford’s fast-growing customer base in Ipoh “the very best sales and aftersales experience.”
“This upgraded showroom and service centre is part of Ford and SDAC’s network expansion and customer service enhancement plan.
“We are making it easier for customers to interact with us by expanding existing dealerships so they incorporate sales, service and spare parts under one roof,” he said.
This upgraded facility is equipped with the latest Ford diagnostic tools, and all employees, including technicians, sales and service staff, have received Ford’s globally recognised training to develop their expertise and serve customers better.
While waiting for their service appointments, customers can enjoy free Wi-Fi, hot beverages and snacks in the dedicated customer service lounge.
SNS Kembara Utama Sdn Bhd is strategically located at Lot 11855, Jalan Tun Abdul Razak, 30100 Ipoh, Perak.
The showroom is open from 8:30am-5:30pm from Monday to Saturday, and from 11:00am-4:00pm on Sunday, while the service centre opening hours are from 8:30am-5:30pm from Monday to Saturday.