Transactions at all 10 tolls on the East Coast Expressway Phase 2 (LPT2) will be fully electronic from midnight on August 14.
Toll plazas involved are the Cheneh, Chukai, Kijal, Kerteh, Paka, Dungun, Bukit Besi, Ajil, Telemung and Kuala Terengganu plazas.
From that date onwards, drivers can only pay the tolls using PLUSMiles or Touch ‘n Go cards and SmartTAGs.
There will also be additional staff at the plazas for road users who face issues such as having no cards due to not knowing about the initiative.
LPT2 Sdn Bhd general manager Husni Md Yusuf urged road users to get PLUSMiles or Touch ‘n Go cards as soon as possible to avoid any inconveniences on the road.
Cards can be purchased at all entries to LPT2 toll plazas, and MyKad with the Touch ‘n Go logo can also be used.
“To date, around 64% of road users pay tolls electronically on LPT2, and most of that comes from traffic coming in from outside of Terengganu.
“Traffic that comes from inside Terengganu mostly still use manual payment,” he said.
He also said transactions using electronic systems are generally around three times faster than paying using cash, and that a cash lane can only handle 180 vehicles in an hour, while Touch ‘n Go lanes can handle 600 vehicles in the same period and SmartTAG lanes can take about 1,000 vehicles.
“This implementation of electronic payments indirectly can also reduce traffic congestion at tolls especially at the Kuala Terengganu and Gemuruh toll plazas, and recently during Aidilfitri, congestion was reduced by up to 73%.
“In previous years, the congestion at toll plazas can reach between seven and 10km long,” he added.
Husni said this initiative could reduce congestion at toll plazas by up to 90%.