Mercedes-Benz Malaysia Sdn Bhd (MBM) together with authorised dealer Hap Seng Star (HSS) has launched Mercedes-Benz Hap Seng Star Iskandar Autohaus (HSS Iskandar), extending its presence in Johor.
The full-fledged 3S centre, which was built with an investment of RM5 million, has eight work bays and is capable of servicing 528 vehicles a month.
It is able to display seven showroom vehicles and is managed by 18 personnel well-versed in sales and aftersales service.
Hap Seng Consolidated Bhd group chief operating officer and HSS chief executive officer Harald Berend said HSS Iskandar, which is the company’s first Mercedes-Benz Autohaus in Johor, represents its entry into the southern region.
HSS Iskandar offers Service Differentiation, a menu of customised personalised after-sales services tailored to customers’ individual needs, which includes Door-to-Door services to pick up cars at customers’ preferred location and Drop & Go services for customers to drop off their cars outside business hours.
It incorporates key aspects of the Mercedes-Benz Presentation System II (MPS II), the global Autohaus benchmark of customer experience, as well as lifestyle elements such as a boutique and accessories area, customer lounge, and also a café.
In addition, financial services from Mercedes-Benz Services Malaysia is also made available to all customers, thus covering a 360° approach – sales, financial and aftersales.
Todate, Hap Seng Star has invested over RM248 million in nine locations nationwide.
Hap Seng Star currently operates Jalan Sultan Ismail, Kinrara (Puchong), Jalan Ipoh, Balakong, Bukit Tinggi, and the latest in Iskandar Johor.
In East Malaysia, Hap Seng Star is present in Kuching, Miri and Kota Kinabalu.
HSS Iskandar is located at No. 1, Ground Floor, Jalan Bestari 8/2, Taman Nusa Bestari, while its service centre is located a mere 15 minutes’ drive away at No. 7, Jalan SILC 1/4, Taman Perindustrian SILC.
For more information, please visit the website or call 07-2240 818 (showroom) or 07-5099 019 (service centre).